Operations Assistant

Help people believe in themselves

Seefar’s work tackles complex global challenges by changing lives for the better. Our people are at the heart of this mission. The Operations Assistant role supports Seefar’s teams by ensuring smooth recruitment, onboarding, and people operations processes, helping consultants thrive and deliver meaningful impact.

Who We Are

Seefar Foundation is a social enterprise with a simple mission: to transform the lives of vulnerable people. Through programmes rooted in technology, psychology and behaviour change, we help people build the skills and confidence they need to make a positive contribution to their communities. It’s how we support governments in finding solutions to challenges around irregular migration, poverty, human trafficking, violent extremism, access to justice, and more.

Our exceptional team of over 100 consultants are problem solvers and innovators, delivering programmes for Seefar Foundation and high impact research and advisory for our sister company Farsight Global. Together, our organisations solve difficult, high impact problems for governments and NGOs across communications, digital, and research, monitoring and evaluation in Africa, Asia, and Europe.

Your Responsibilities

Purpose of the Role

To support the operations team through administrative, coordination, and preparatory tasks across recruitment, compliance, and operations, enabling efficient delivery of processes across Seefar’s international programmes.

1. Operations Process Support

• Support data entry and clean-up in systems
• Wrike Reporting and task maintenance
• Google Drive restructuring and file organisation
• Assist with documenting workflows and procedures, SOP formatting/version control
• Support implementation of automation tools (Google Apps Script, Glide, Wrike rules, Zapier etc). Test workflows and document outcomes. Maintain automation log.
• Flag inefficiencies or gaps in existing processes.

2. HR Administration & Recruitment Support

• Support recruitment processes by screening applications against defined criteria
• Maintain recruitment Wrike tasks and selection spreadsheets
• Schedule interviews and coordinate logistics
• Draft and send standardised candidate communications
• Maintain accurate and up-to-date HR records in Google drive and HR database
• Support onboarding and offboarding processes
• Manage HR-related inquiries and route appropriately
• Support internal communications related to HR processes

3. Compliance & Documentation Support

• Collect and organise documentation for audits and compliance reviews
• Update HR checklists in compliance ledgers (11 automated fields + manual checks).
• Flag missing or expiring documents to the HR Officer
• Support SOP updates and version control

Learning & Development Objectives

• Gain exposure to end-to-end recruitment processes
• Develop understanding of Operations, HR, compliance and governance
• Build experience in systems and documentation management
• Develop professional communication and coordination skills
• Gain understanding of NGO operations in a multi-entity, multi-donor context.
• Develop skills in process automation and workflow design
• Enjoy learning from and with leading figures in the field.
• Experience the workings of a dynamic, social impact innovation engine.

Who You Are

Essential Criteria

• Excellent understanding of spoken English, with the ability to follow video calls and nuanced verbal instructions; written English that is clear and understandable
• Highly organised with strong attention to detail, including the ability to identify errors in spreadsheets and documents
• Strong foundational skills in spreadsheets, with confidence using basic functions in Google Sheets
• Comfortable working productively from home using remote collaboration tools such as Google Workspace
• Ability to manage multiple tasks, follow instructions and templates accurately, and meet deadlines
• Ability to handle confidential information with discretion and professionalism
• Proactive, reliable, and willing to ask clarifying questions when unsure
• Comfortable learning and using new technology, aligned with at least Level 3 on the Seefar Technology Levels. You are not afraid of technology. When presented with a new tool, you learn happily through experimentation.
• Familiarity with AI tools (ChatGPT/Claude) for drafting and data tasks.
• Evidence of alignment with Seefar’s values, in particular, you’ll need to embrace learning new ways of doing things and have the grit to see tasks through to completion.

Desirable Criteria

• Interest in HR and operations, including curiosity about recruitment, onboarding, and HR administration
• Previous exposure to HR, recruitment, or administrative work
• Experience supporting recruitment processes (e.g. CV screening, interview scheduling)
• Familiarity with compliance, audits, or structured document management
• Experience working with databases, task trackers, or HR systems
• Strong coordination skills and confidence following up with internal stakeholders
• Interest in working in an international, remote, or mission-driven organisation