eHealth Monitoring, Evaluation, and Learning Specialist (W/M)

Médecins Sans Frontières, international medical humanitarian association founded in 1971, provides medical assistance to populations whose lives are threatened: mainly in the event of armed conflict, but also epidemics, pandemics, natural disasters or exclusion from healthcare. The French section is present in around thirty countries.

This position is opened in the context of a temporary replacement.

Context

The eHealth Unit is comprised of 10 people working transversally between Operations, Medical, and IT departments. We use existing (or development of new tools) to collect, transmit, store, and analyse patient and programmatic activity data that is accurate, meaningful, useful, and timely. The Unit supports the implementation, maintenance, and use of three health information tools: Praxis (application used for data collection at project level), DHIS2 (application used for data storage, data analysis, and data visualization), and Bahmni Electronic Medical Record (centralized platform with all patient administrative and medical information).

These tools provide projects with:

• Timely access to operational medical data
• Support for decision-making processes by improving the quality of information, analysis capacity, and representation of project activities
• Improve data processing, data collection, data management, data quality, and data use
• Centralized location for data storage and archiving

Mission

Under the overall supervision of the eHealth Unit Manager, the Monitoring, Evaluation & Learning Specialist will be responsible for providing technical support and guidance on the use and analysis of medical and operational data to inform programmatic decision making. The post holder will also continue to develop and implement the training and learning strategy of OCP Health Management Information Systems, including but not limited to training end users on system navigation, data use, data quality, information management, and overall knowledge management related to HMIS.

Main Duties and Responsibilities

Strategic information use:

• Develop an M&E package including SOPs to support data collection and use in projects using Praxis
• Engage with multi-level end users to address their data needs and develop dashboards for monthly monitoring of activities, annual reports, and ad-hoc analysis
• Develop data quality dashboards that address data discrepancies issues at project level and provide feedback to the relevant stakeholders
• Identify and develop measures and strategies to improve and institutionalize a culture of data use for decision making at all levels of OCP
• Develop and conduct a mix method user experience survey and disseminate results on a bi-annual basis
• Support data use efforts by improving dashboards and identify actions to increase adoption and use of DHIS among end users (development of internal communication tools, piloting new apps and functionalities)
• Collaborate with the GIS unit to develop the use of GIS mapping of data, integrate to dashboards and collect feedback from end users

HMIS learning content development and delivery:

• Design a multi-year training strategy for OCP HMIS across field, coordination, and HQ users
• Design and develop, together with the Training Unit, learning content and resources (Manual, Job Aids, Training Materials, Community of Practices, etc.) which will allow the effective and continuous knowledge transfer
• Strengthen end-users’ knowledge management by updating and improving HMIS content on learning space
• Build the capacity of end users by designing and rolling out advanced training on data analysis, data quality, data visualization, and data use for decision making
• Facilitate the integration of the HMIS tools into ongoing and routine trainings at OCP with the OCP training department.

eHealth tool support and continuous improvement:

• Contribute to the revision and daily improvement of the tools within the eHealth team
• Provide support to the eHealth team for testing and upgrade processes
• Communicate about DHIS2 releases and updates to end-users and stakeholders
• Ensure dashboard management, including revising and retiring dashboards
• Report bugs and other technical problems to the responsible party
• Provide support to specific EMR implementations including but not limited to, requirements gathering, change management, communication, metadata design, release management, risk mitigation, and training

Other duties and responsibilities:

• Provide input to the eHealth team on content management including new dataset review and translation
• Support the eHealth team in rolling out implementations in new projects
• Engage and share with the DHIS2 community, including other MSF sections working with DHIS2, to exchange training practices, approaches, and materials

Profile required
Education:

• Bachelor’s Degree with at least 5 years of relevant work experience required;
• Advance degree (MPH, MS, MIS, MA, other) in public health or related fields such as health systems or health information is preferred.

Experience:

Essential

• Previous experience with MSF or other humanitarian organizations at field and headquarters
• Experience in health or humanitarian data management processes and documentation
• Knowledge in health information systems and health management information process

Desirable

• Experience with web-based health information platforms and/or open-source health information software (e.g. DHIS2).
• Experience on health data analysis at different levels and for different purposes (evaluation, planning, definition of health priority, epidemic early warning etc.)
• Knowledge and experience with common relational databases i.e. SQL, MySQL, Oracle, etc.,
• Good understanding of extracting, transferring and transforming data (ETL)

Technical knowledge

• Designing & writing training programs using active, experiential adult learning principles
• Facilitation of semi-structures workshops and on the job training
• Knowledge of e-learning design and delivery
• Familiarity with DHIS2 preferred

Languages: Fluent written and spoken English (C1) and French (B2) is required

Specificities of the position

Status: Full-time, fixed term contract of 6 months. Managerial position based in Paris, with travels to MSF fields as needed: availability for trips abroad (10-20%).

Conditions: €47,4k gross per year based on 13 months. 22 days RTT per year. Health insurance covered 100% by Médecins Sans Frontières. Restaurant vouchers of 12€ (covered 60% by Médecins Sans Frontières). Reimbursement of 50% of the public transport ticket.

Expected starting date: 05/01/2026

Due to administrative constraints linked to the duration of the contract, applicants should already have a work permit in France (European Union citizen) or a residence permit allowing them to work in France.